All rights reserved. The Caltex mark is owned by Chevron Africa – Pakistan Services (PTY) Ltd. Under License to Astron Energy (Pty) Ltd.


All rights reserved. The Caltex mark is owned by Chevron Africa – Pakistan Services (PTY) Ltd. Under License to Astron Energy (Pty) Ltd.


All rights reserved. The Caltex mark is owned by Chevron Africa – Pakistan Services (PTY) Ltd. Under License to Astron Energy (Pty) Ltd.


All rights reserved. The Caltex mark is owned by Chevron Africa – Pakistan Services (PTY) Ltd. Under License to Astron Energy (Pty) Ltd.


All rights reserved. The Caltex mark is owned by Chevron Africa – Pakistan Services (PTY) Ltd. Under License to Astron Energy (Pty) Ltd.

Results for

REWARDS FREQUENTLY ASKED QUESTIONS

We get a lot of questions, and we love answering them. Based on our experience interacting with our customers over the years, we’ve compiled a selection of frequently asked questions in order to give you the answers you’re (probably) looking for, faster.

REWARDS FREQUENTLY ASKED QUESTIONS

We get a lot of questions, and we love answering them. Based on our experience interacting with our customers over the years, we’ve compiled a selection of frequently asked questions in order to give you the answers you’re (probably) looking for, faster.


How do I change my details?

You will be able to change your details e.g. your mobile number by going to ‘Update my profile’ on the Astron Energy Rewards Mobile App, found on Google Play Store and Apple App Store or via the Website (www.astronenergy.co.za/rewards) and our WhatsApp line xxxxxxxxx.


Can a family register as a group?

No, you have to register individually. Only dependents over 18 years can be registered individually.


Can only SA ID holders enter?

No, anyone can enter for Astron Energy Rewards campaign. If you are a Ucount member you need to have an SA ID number or Passport number.


Is there a minimum age to register for the campaign?

Yes, you have to be 18 years old.


What information is required from me to register?

Name, Surname, Mobile Number, DOB, Gender, Predominant Fuel Usage, Email Address (optional), ID number (if you are a Ucount member). 

You will need to provide consent for Astron Energy to communicate with you via Email or SMS.


How do the Astron Energy Rewards work?

Astron Energy Rewards is a surprise & delight voucher campaign whereby registered loyalty members can stand a chance to be rewarded, and sometimes earn random vouchers when fuelling at an Astron Energy service station.

Customers who register to become Astron Energy Rewards members, also stand a chance to be randomly rewarded with a monthly experiential reward from each local Astron Energy service station. Customers will be required to register once off for Astron Energy Rewards and then use their mobile number as an entry mechanism.


Do I need data/airtime to register?

Yes if you are not in a Wi-Fi zone, USSD is available. Standard USSD rates apply as per your agreement with your network provider.


Are there different options available for me to register?

You can register for Astron Energy Rewards via the Astron Energy  Rewards Mobile App found on Google Play Store and Apple App Store, or using our Website www.astronenergy.co.za/rewards, or by  dialling our USSD code *120* 2274#  and WhatsApp line xxxxx.


Can I deregister myself?

Yes, you can. You can deregister from Astron Energy Rewards by clicking ‘Opt Out’ on the Astron Energy Rewards Mobile App found on Google Play Store and Apple App Store, or using our Website www.astronenergy.co.za/rewards, or by dialling our USSD code *120* 2274# and WhatsApp line xxxxx.

Note that you will forfeit any vouchers you may have and miss out on other new benefits that are added to this promotion.


Can I re-register again if I have de-registered?

Yes, you can.

You can re-register for Astron Energy Rewards via the Astron Energy Rewards Mobile App found on Google Play Store and Apple App Store, or using our Website www.astronenergy.co.za/rewards, or by dialling our USSD code *120* 2274# and WhatsApp line xxxxx.


How do I download the Astron Energy Rewards Mobile App?

You can download the App by searching ‘Astron Energy Rewards’ on Google Play store or Apple App Store.


Can I register with two different numbers for one transaction?

No, you cannot.


How do I know if I have earned a voucher?

You will receive an SMS notifying you that you have earned a reward. You will also be able to see vouchers earned in the ‘My Rewards’ section when you login to the Astron Energy Rewards Website or on the Astron Energy Mobile App.


What do I need to do to receive a reward?

You need to register for Astron Energy Rewards with your correct mobile number. You need to enter your mobile number each time you purchase fuel at an Astron Energy fuel service station.


How do I redeem my reward?

Each voucher will include a link where you can see the reward amount as well as details on where, when and how you can redeem your voucher.


What reward will I get if I fill up with fuel at Astron Energy?

The surprise and delight vouchers that can be won will be a collection of vouchers for Fuel, C-store, Airtime and third party brand vouchers.


Can I redeem the reward vouchers at another Astron Energy service station in another province?

Yes, you may redeem the reward vouchers at any convenience store at an Astron Energy service station.

However if you are rewarded a merchandise prize then you can only redeem it at the specific service station where you won the prize.


Can I swap prizes? For example, if I won a coke, can I take a juice of the same price?

No you cannot, but you may gift your voucher to a friend.


How do I receive a R15 C-store voucher? I saw my friend received one.

This is a campaign voucher. To view current campaigns and vouchers click here www.astronenergy.co.za/rewards


Do I stand a chance to earn vouchers if I have used my Astron Energy Fleet Card to pay for my fuel?

Yes, you can earn any voucher. The only restriction is that you cannot redeem a fuel voucher if you pay with an Astron Energy Fleet Card.


Can I redeem a fuel voucher when I pay with an Astron Energy Fleet Card?

No, you cannot. You will have to redeem your voucher with a different payment method e.g. with a credit card, debit card or cash.


Can I use my voucher as a part payment?

For example, I won a R25 Convenience store voucher but I want to purchase a R50 item.

Yes, you can use your voucher and then pay the balance with cash or your credit/debit card.


What are the chances of being rewarded with a voucher?


First ensure that you are registered for Astron Energy Rewards, enter your registered mobile number every time you fill up with fuel.

The more you fill up at an Astron Energy service station the better your chances of winning a voucher.

There is no guarantee as it is randomised and if you are a member your chances are higher.


Will I be rewarded with a voucher if I purchased lubricants?

No. You only get rewarded if you have purchased fuel.


How long is the reward valid for before it expires?

Each voucher has different validity dates. Each voucher will have an expiry date. A reminder will be sent via SMS to notify you before the voucher expires.


What happens if I lose the SMS with my voucher information?

We will load the voucher on your profile. You can go to ‘My Rewards’ section on your Mobile App, Astron Energy Rewards Website, USSD or WhatsApp.


Are there online vouchers?

Yes, there are some. The voucher will inform you if you can redeem it via an online service.


Can I redeem my Convenience store voucher at any FreshStop?

No, you can only redeem at a FreshStop on an Astron Energy service station.


What if there is no FreshStop at the Astron Energy site but another convenience store, can I still redeem my voucher there?

Yes, you can as long as it is at an Astron Energy service station.


What if I do not understand how to redeem my voucher?

You can call the Astron Energy Customer Service Centre line on 0860 300860 for assistance.


How many times can I use my voucher?

You can only use a voucher once. Remember that if you gift your voucher the gifted person will use your voucher.


Will my airtime voucher be valid for my network service provider?

Yes, you will be asked to select your relevant service provider.


What happens if my voucher is declared invalid and I have not used it?

You can call the Astron Energy Customer Service Centre line on 0860 300860 to find out what the issue is.


How do I check which vouchers I have won?

You can go and check under ‘My Rewards’ section on your Mobile App, Astron Energy Rewards Website, USSD or WhatsApp.


Can I give my reward to a family member or a friend?

Yes, you can gift to a friend or family member. Please note you can only gift it once. The voucher can only be redeemed once.


How can I gift my voucher?

You can forward the SMS to your friend or family member. However, you can only choose one friend as the voucher can only be redeemed once.


How do I gift an airtime voucher?

You need to enter the mobile number of the person you are gifting it to on the Astron Energy Rewards Website, Astron Energy Mobile App, USSD and WhatsApp, and then select the relevant network provider.


Does my friend have to be an Astron Energy Rewards member to receive a voucher?

No, they do not need to be a member. If they are a member they will also stand a chance to earn vouchers.


Why are you asking if I am an Ucount member?

Ucount members will be rewarded additional Ucount prizes, exclusive to Ucount members only.


What is Ucount?

Ucount is the loyalty programme for Standard Bank.  Find out more on

Welcome to our rewards programme | Standard Bank UCount


Why do you need my ID number if I indicated that I am a Ucount member?

So that we can confirm with Standard Bank / UCount that you are a member and open the opportunity for you to be rewarded with more Ucount points within the Astron Energy Reward campaigns. 


Will the campaign information be available on the Astron Energy website?

Yes, it will be available on www.astronenergy.co.za/rewards


What happens to my data after the campaign has ended?

Astron Energy will retain your information collected and stored on your profile for as long as you are registered as an Astron Energy Rewards member or for as long as we have reasonable business needs, such as managing our relationship with you, and managing our operations and for at least 3 (three) years after you stop doing so or request us to delete your profile, or for such longer period as may be required or permitted by law.


What is Astron Energy’s privacy policy?

Please check our privacy policy on https://www.astronenergy.co.za/privacy-policy/


How is Astron Energy ensuring that my personal data is safe and secured?


My voucher is not working, whom do I call?

You can call the Astron Energy Customer Service Centre line, 0860 300860, for help.


For queries regarding Astron Energy Rewards, whom shall I contact?

You can call the Astron Energy Customer Service Centre line, 0860 300860, for help.


Where will the Astron Energy Rewards Terms and Conditions be published?

Terms & Conditions will be published on the Astron Energy website. Click Here


What if I do not agree with the Astron Energy Rewards Terms and Conditions?

Accepting the Astron Energy Rewards Terms and Conditions is a prerequisite to join the campaign. The choice is yours to register to earn.


What if I do not own a smartphone?

It should not be a problem.  You can use USSD to register and receive your vouchers via SMS.


What happens if I forgot my password?

You can reset your password under ‘Forgot my password’ on the Astron Energy Rewards Mobile App, Astron Energy Rewards Website, WhatsApp or USSD.


What if my Astron Energy Rewards Mobile App does not work?

You can use alternative channels such as WhatsApp, USSD and Astron Energy Rewards Website.


How long will my account be suspended?

This will depend on why the account was suspended. If for fraud, the account can be suspended forever.


Why would my account be suspended?

Primarily for fraudulent activity, maybe if someone pretends to be a CSA and regularly inputs their mobile number for every Fuel entry.  A report will pick up excessive use of a mobile number so it will then be suspended.


What happens to my vouchers after my account has been suspended?

Vouchers will be suspended as well.


If my voucher is declared invalid and it has not been redeemed already, can an Astron Energy Call centre agent unblock or re-issue me with a new voucher?

Yes, if the voucher is valid and the campaign is still active, the Call Centre Agent can attempt to reissue voucher within 48hrs.


I am finding it difficult to log onto www.astronenergyrewards.co.za what must I do?

Please enter your unique code on www.astronenergyrewards.co.za or call the Customer Service Centre on 0860 300860 where an agent can assist

 


How do I redeem my Weekend Away voucher?

You will need to contact the Premier Hotel Customer Care line on 086 111 5555 and quote your voucher code.


How long is the Hotel voucher valid for?

The voucher validity is campaign dependent; however, you can book for up to 6 months in advance.


Does the weekend away voucher include meals?

No the voucher only covers your hotel stay. Any meals and transportation costs are for your account.


Does the Hotel voucher limit the Premier Hotel I can visit?

You can visit any Premier Hotel and Resort in South Africa with the voucher code you have received as long as the dates you are booking for are available.


Can I give my Hotel code to my friend or family member?

Yes, you may as long as you provide them with the voucher code and explain how they can use it. Please note that the voucher can only be redeemed once.


How do I redeem my fast food voucher, for example, Nando’s?

You can use your fast food voucher online or at any fast food outlet, in store or online.


How long is my unique code valid for?

Your voucher communication will indicate the expiry date.  You can view the expiry date of any of your vouchers under ‘My Rewards’ on the Astron Energy Rewards Mobile app, Astron Energy Rewards Website, USSD or WhatsApp.



How do I change my details?

You will be able to change your details e.g. your mobile number by going to ‘Update my profile’ on the Astron Energy Rewards Mobile App, found on Google Play Store and Apple App Store or via the Website (www.astronenergy.co.za/rewards) and our WhatsApp line xxxxxxxxx.


Can a family register as a group?

No, you have to register individually. Only dependents over 18 years can be registered individually.


Can only SA ID holders enter?

No, anyone can enter for Astron Energy Rewards campaign. If you are a Ucount member you need to have an SA ID number or Passport number.


Is there a minimum age to register for the campaign?

Yes, you have to be 18 years old.


What information is required from me to register?

Name, Surname, Mobile Number, DOB, Gender, Predominant Fuel Usage, Email Address (optional), ID number (if you are a Ucount member). 

You will need to provide consent for Astron Energy to communicate with you via Email or SMS.


How do the Astron Energy Rewards work?

Astron Energy Rewards is a surprise & delight voucher campaign whereby registered loyalty members can stand a chance to be rewarded, and sometimes earn random vouchers when fuelling at an Astron Energy service station.

Customers who register to become Astron Energy Rewards members, also stand a chance to be randomly rewarded with a monthly experiential reward from each local Astron Energy service station. Customers will be required to register once off for Astron Energy Rewards and then use their mobile number as an entry mechanism.


Do I need data/airtime to register?

Yes if you are not in a Wi-Fi zone, USSD is available. Standard USSD rates apply as per your agreement with your network provider.


Are there different options available for me to register?

You can register for Astron Energy Rewards via the Astron Energy  Rewards Mobile App found on Google Play Store and Apple App Store, or using our Website www.astronenergy.co.za/rewards, or by  dialling our USSD code *120* 2274#  and WhatsApp line xxxxx.


Can I deregister myself?

Yes, you can. You can deregister from Astron Energy Rewards by clicking ‘Opt Out’ on the Astron Energy Rewards Mobile App found on Google Play Store and Apple App Store, or using our Website www.astronenergy.co.za/rewards, or by dialling our USSD code *120* 2274# and WhatsApp line xxxxx.

Note that you will forfeit any vouchers you may have and miss out on other new benefits that are added to this promotion.


Can I re-register again if I have de-registered?

Yes, you can.

You can re-register for Astron Energy Rewards via the Astron Energy Rewards Mobile App found on Google Play Store and Apple App Store, or using our Website www.astronenergy.co.za/rewards, or by dialling our USSD code *120* 2274# and WhatsApp line xxxxx.


How do I download the Astron Energy Rewards Mobile App?

You can download the App by searching ‘Astron Energy Rewards’ on Google Play store or Apple App Store.


Can I register with two different numbers for one transaction?

No, you cannot.


How do I know if I have earned a voucher?

You will receive an SMS notifying you that you have earned a reward. You will also be able to see vouchers earned in the ‘My Rewards’ section when you login to the Astron Energy Rewards Website or on the Astron Energy Mobile App.


What do I need to do to receive a reward?

You need to register for Astron Energy Rewards with your correct mobile number. You need to enter your mobile number each time you purchase fuel at an Astron Energy fuel service station.


How do I redeem my reward?

Each voucher will include a link where you can see the reward amount as well as details on where, when and how you can redeem your voucher.


What reward will I get if I fill up with fuel at Astron Energy?

The surprise and delight vouchers that can be won will be a collection of vouchers for Fuel, C-store, Airtime and third party brand vouchers.


Can I redeem the reward vouchers at another Astron Energy service station in another province?

Yes, you may redeem the reward vouchers at any convenience store at an Astron Energy service station.

However if you are rewarded a merchandise prize then you can only redeem it at the specific service station where you won the prize.


Can I swap prizes? For example, if I won a coke, can I take a juice of the same price?

No you cannot, but you may gift your voucher to a friend.


How do I receive a R15 C-store voucher? I saw my friend received one.

This is a campaign voucher. To view current campaigns and vouchers click here www.astronenergy.co.za/rewards


Do I stand a chance to earn vouchers if I have used my Astron Energy Fleet Card to pay for my fuel?

Yes, you can earn any voucher. The only restriction is that you cannot redeem a fuel voucher if you pay with an Astron Energy Fleet Card.


Can I redeem a fuel voucher when I pay with an Astron Energy Fleet Card?

No, you cannot. You will have to redeem your voucher with a different payment method e.g. with a credit card, debit card or cash.


Can I use my voucher as a part payment?

For example, I won a R25 Convenience store voucher but I want to purchase a R50 item.

Yes, you can use your voucher and then pay the balance with cash or your credit/debit card.


What are the chances of being rewarded with a voucher?


First ensure that you are registered for Astron Energy Rewards, enter your registered mobile number every time you fill up with fuel.

The more you fill up at an Astron Energy service station the better your chances of winning a voucher.

There is no guarantee as it is randomised and if you are a member your chances are higher.


Will I be rewarded with a voucher if I purchased lubricants?

No. You only get rewarded if you have purchased fuel.


How long is the reward valid for before it expires?

Each voucher has different validity dates. Each voucher will have an expiry date. A reminder will be sent via SMS to notify you before the voucher expires.


What happens if I lose the SMS with my voucher information?

We will load the voucher on your profile. You can go to ‘My Rewards’ section on your Mobile App, Astron Energy Rewards Website, USSD or WhatsApp.


Are there online vouchers?

Yes, there are some. The voucher will inform you if you can redeem it via an online service.


Can I redeem my Convenience store voucher at any FreshStop?

No, you can only redeem at a FreshStop on an Astron Energy service station.


What if there is no FreshStop at the Astron Energy site but another convenience store, can I still redeem my voucher there?

Yes, you can as long as it is at an Astron Energy service station.


What if I do not understand how to redeem my voucher?

You can call the Astron Energy Customer Service Centre line on 0860 300860 for assistance.


How many times can I use my voucher?

You can only use a voucher once. Remember that if you gift your voucher the gifted person will use your voucher.


Will my airtime voucher be valid for my network service provider?

Yes, you will be asked to select your relevant service provider.


What happens if my voucher is declared invalid and I have not used it?

You can call the Astron Energy Customer Service Centre line on 0860 300860 to find out what the issue is.


How do I check which vouchers I have won?

You can go and check under ‘My Rewards’ section on your Mobile App, Astron Energy Rewards Website, USSD or WhatsApp.


Can I give my reward to a family member or a friend?

Yes, you can gift to a friend or family member. Please note you can only gift it once. The voucher can only be redeemed once.


How can I gift my voucher?

You can forward the SMS to your friend or family member. However, you can only choose one friend as the voucher can only be redeemed once.


How do I gift an airtime voucher?

You need to enter the mobile number of the person you are gifting it to on the Astron Energy Rewards Website, Astron Energy Mobile App, USSD and WhatsApp, and then select the relevant network provider.


Does my friend have to be an Astron Energy Rewards member to receive a voucher?

No, they do not need to be a member. If they are a member they will also stand a chance to earn vouchers.


Why are you asking if I am an Ucount member?

Ucount members will be rewarded additional Ucount prizes, exclusive to Ucount members only.


What is Ucount?

Ucount is the loyalty programme for Standard Bank.  Find out more on

Welcome to our rewards programme | Standard Bank UCount


Why do you need my ID number if I indicated that I am a Ucount member?

So that we can confirm with Standard Bank / UCount that you are a member and open the opportunity for you to be rewarded with more Ucount points within the Astron Energy Reward campaigns. 


Will the campaign information be available on the Astron Energy website?

Yes, it will be available on www.astronenergy.co.za/rewards


What happens to my data after the campaign has ended?

Astron Energy will retain your information collected and stored on your profile for as long as you are registered as an Astron Energy Rewards member or for as long as we have reasonable business needs, such as managing our relationship with you, and managing our operations and for at least 3 (three) years after you stop doing so or request us to delete your profile, or for such longer period as may be required or permitted by law.


What is Astron Energy’s privacy policy?

Please check our privacy policy on https://www.astronenergy.co.za/privacy-policy/


How is Astron Energy ensuring that my personal data is safe and secured?


My voucher is not working, whom do I call?

You can call the Astron Energy Customer Service Centre line, 0860 300860, for help.


For queries regarding Astron Energy Rewards, whom shall I contact?

You can call the Astron Energy Customer Service Centre line, 0860 300860, for help.


Where will the Astron Energy Rewards Terms and Conditions be published?

Terms & Conditions will be published on the Astron Energy website. Click Here


What if I do not agree with the Astron Energy Rewards Terms and Conditions?

Accepting the Astron Energy Rewards Terms and Conditions is a prerequisite to join the campaign. The choice is yours to register to earn.


What if I do not own a smartphone?

It should not be a problem.  You can use USSD to register and receive your vouchers via SMS.


What happens if I forgot my password?

You can reset your password under ‘Forgot my password’ on the Astron Energy Rewards Mobile App, Astron Energy Rewards Website, WhatsApp or USSD.


What if my Astron Energy Rewards Mobile App does not work?

You can use alternative channels such as WhatsApp, USSD and Astron Energy Rewards Website.


How long will my account be suspended?

This will depend on why the account was suspended. If for fraud, the account can be suspended forever.


Why would my account be suspended?

Primarily for fraudulent activity, maybe if someone pretends to be a CSA and regularly inputs their mobile number for every Fuel entry.  A report will pick up excessive use of a mobile number so it will then be suspended.


What happens to my vouchers after my account has been suspended?

Vouchers will be suspended as well.


If my voucher is declared invalid and it has not been redeemed already, can an Astron Energy Call centre agent unblock or re-issue me with a new voucher?

Yes, if the voucher is valid and the campaign is still active, the Call Centre Agent can attempt to reissue voucher within 48hrs.


I am finding it difficult to log onto www.astronenergyrewards.co.za what must I do?

Please enter your unique code on www.astronenergyrewards.co.za or call the Customer Service Centre on 0860 300860 where an agent can assist

 


How do I redeem my Weekend Away voucher?

You will need to contact the Premier Hotel Customer Care line on 086 111 5555 and quote your voucher code.


How long is the Hotel voucher valid for?

The voucher validity is campaign dependent; however, you can book for up to 6 months in advance.


Does the weekend away voucher include meals?

No the voucher only covers your hotel stay. Any meals and transportation costs are for your account.


Does the Hotel voucher limit the Premier Hotel I can visit?

You can visit any Premier Hotel and Resort in South Africa with the voucher code you have received as long as the dates you are booking for are available.


Can I give my Hotel code to my friend or family member?

Yes, you may as long as you provide them with the voucher code and explain how they can use it. Please note that the voucher can only be redeemed once.


How do I redeem my fast food voucher, for example, Nando’s?

You can use your fast food voucher online or at any fast food outlet, in store or online.


How long is my unique code valid for?

Your voucher communication will indicate the expiry date.  You can view the expiry date of any of your vouchers under ‘My Rewards’ on the Astron Energy Rewards Mobile app, Astron Energy Rewards Website, USSD or WhatsApp.